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How Fast Do You Respond To Inquiries?


Person replying to email
How fast do you respond to inquiries?

As they say, the early bird catches the worm

and this applies to you speedily prioritising and replying to those warm inbox opportunities. 


But you're busy, plus those Tyre-kickers pi## you off. 


I know, we've all had them.


Ok to save you time, ditch the Tyre-kickers and engage with some serious I'm ready for action leads get back to a prospective customer promptly with a qualifying questionnaire or answers to their questions.


There's nothing worse than arranging a call with someone who doesn't have the budget, or worse still is using your time as a FREE brain picking consultation.


Also a good response not only answers the inquiry, but also provides value and action. 


Keep it personal, offer relevant and helpful information, resources, or suggestions that can benefit the customer, as well as guide them to the next steps or follow-up actions. 


For example, you can include a link to your website, arrange a discovery call or invite them to contact you again if they have any questions.


'Lorraine, but I'm struggling to find the time to do this'


Well 'Hello'  


Come closer I've got something to tell you... 


...if you want to show you’re on the ball and enhance your reputation, then maybe a Virtual Assistant can help  


How? 


Take a look

  

A Virtual Assistant can Create a qualifying questionnaire for your business, ensuring you only connect with I'm ready for action leads.


Ensure all emails and inquiries are efficiently responded to. Start off as you mean to go on. No one likes being ignored.


Structure your calendar so you don't procrastinate or miss an opportunity again. No more dream clients sat in your inbox unanswered for 4 weeks.


Priority/actionable emails are highlighted. Who wants to be sieving through spam!


One of the most important aspects of responding to inquiries is timeliness.


We all love and expect a quick response.


It gives us that 'I feel heard' warm feeling.


Delaying or ignoring inquiries can damage your reputation plus you'll lose potential opportunities.


You should aim to respond within 24 hours, or even sooner if possible. 


A recent study revealed that 41% of customers expect a response within 6 hours.


Not always possible, I know...


But...


If you want to stay on top of your DM'S and inbox then maybe it's time you consider outsourcing to a Virtual Assistant, yes someone like me.


In fact, most successful entrepreneurs will agree that you shouldn’t try to do it all without a little bit of help.


A Virtual Assistant can respond to customer inquiries via email, your website or social media platforms such as LinkedIn, Instagram, Facebook, and TikTok...with so many platforms you really need to stay on the ball.


We're living in a digital era, and expectations regarding customer service responsiveness have increased substantially. No excuses hey!


A Virtual Assistant is your customer’s first point of contact with your company.


Onboarding the right Virtual Assistant for YOU and your business is more than important it is critical, especially if you want to make a GREAT first impression.


Having the right VA who understands you, your business, and your brand voice.


Has the ability to work under pressure, to tight deadlines. A VA who is flexible will go above and beyond for you and your customers.


Someone you TRUST to quickly address your inbox queries and inquiries. Remember a positive response can leave a lasting impression and encourage repeat or future interactions, win-win. 


If you’re ready to ditch the Tyre-kickers and engage with some serious I'm ready for action leads, then let's chat.


Hi

 

I'm Lorraine, a Virtual PA with 20+ years of PA/EA experience. 


I provide Business Owners, CEOS and the Neurodiverse Community with PA/Admin & Marketing Support so they can focus on the important stuff! 


 I aim to start making your life easier from the moment we connect. 

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